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What a Milestone! gets it’s Hundredth 5 Star review ***** have a read of what Insurance issues I have resolved.

By 13th July 2022June 24th, 2024No Comments

4 months ago
Tim knows how to deal and communicate with insurance companies in a way that regular people could only dream of. After making a claim, I tried to negotiate with my insurers but all I was left with was disappointment, frustration and a deep sense of dread knowing I would need to talk to them again. Until I got Tim (Motor Claim Guru) involved. Not only did I not have to be treated like a second-class citizen by my insurance company, because Tim did all the talking, an agreement was made I was happy with. If I ever have to make a claim again, I won’t be wasting my time talking with insurance companies, I’ll get Tim to do it.
Response from the owner4 months ago

I love making sure special cars are not lost due to the stupidity of insurers. It was absolutely my pleasure.

JB Motors

4 months ago
Tim came highly recommended and did not disappoint!
After a lengthy battle trying to claim storage fees from a large insurance company we weren’t getting anywhere at all with them.
They refused to pay us what we were rightfully owed!
A lot of insurance companies are chancing their arm and trying to pull the wool over the customers eyes and fleece us repairers in the process!
Tim got right on their case and laid down in black and white what duties, clauses and regulations they are supposed to honour.
Tim’s expertise and the fact he wont back down got us what we were due.
We are grateful for his services and will now be recommending him to anyone in need.
Many thanks
JB Motors
Response from the owner4 months ago

The pleasure was all mine

jan riley

2 months ago
Having just read some of the other reviews on Tims website I have to say that I’m shocked that so many other people have the same frankly awful and distressing experience with their insurance companies!!! It feels like legalised criminality. But thank God for Tim. After 18 months of trying to get redress for the damage on my car, first directly and then with a solicitor who said that I had no chance if I went to court, and not receiving a penny from Admiral, Tim got a result within a week! They have paid up.
Tim also told me that they will reverse the Category N that Admiral had put on my car. They had never informed me that this has been done…..Thank you Tim
Response from the owner2 months ago
The pleasure is all mine. I love challenging the impossible, I was doubtful as the Admiral had already issued a final response letter nearly two years ago, and you were well outside the timescales for the Ombudsman. However, the law and regulations are still the same, when presented with the evidence, and I had no other option than to issue legal proceedings, they swiftly looked to obtaining the best result for all parties. How to make a car from being a total loss to repairable in one swift communication.

Gerard Linnane

5 months ago
Tim is an amazing ambassador for the motor vehicle industry and a wealth of knowledge across all aspects of it. He never ceases to amaze me with his in-depth discussions and stories. I am truly in ore of his abilities.
Response from the owner5 months ago

That is very flattering! and many thanks for allowing me to come to Blackburn college and interview the students and yourself. The pleasure is all mine..

Protek Bathgate

a month ago

Tim is, in our expert opinion, one of a kind in the industry! Self-less with his time and knowledge and always in pursuit of the fair outcome. We couldn’t recommend his services more and our customers couldn’t have praised him high enough also. A true gem to find in this industry and has helped ourselves on countless ocassions. Know that if you trust Tim, you will receive service from one of the most knowledgable people anywhere in the motor industry.

Protek Bathgate Management

Response from the ownera month ago

Very humbling, and very much appreciated. I enjoy taking insurers on at their own game and ensuring both consumers and vehicle body repairers get what they are entitled too. When you have knowledge of the regulations and laws by which insurers must abide, they are very powerful tools to use in obtaining the right outcome.

Kes

a week agoNEW
A fantastic service!
My Proton Saga was unfairly declared a category b write off after an accident that was not my fault and Tim was able to use his expert knowlege and position In the Industry to prove to my Insurance company that the damage to the car was not sufficent enough to warrant such a classification. We managed to get It to a catergory n and I couldn’t be happier with the work he’s done! Thank you again very much and I’m very grateful that you provided this service for me without charge. Thank you so much!
Response from the owner6 days ago
The pleasure is all ours. I hate to see cars destroyed when they are perfectly usable. I love vehicles that are a little bit quirky,they need to be protected and kept in use. Cars of special interest and classics are exempt from the code. I was aiming to have the categorisation removed completely, but the result obtained was good enough. Many thanks for your review, and my pleasure to do at no cost to you.

Amanda Sokell

6 months ago
Thanks to Tim we have received a settlement which is nearly 16% higher than the first figure the insurance company came up with. Totally worth every penny, and a super speedy response. Thank you so much.
Response from the owner6 months ago
My pleasure, being informed pays dividend. Your fee being £50 for having the valuations, I advised you not to pay for my full services as the increases would not substantiate my fee’s, In these situations where people have paid my minimum fee of £50, I happily provide further support at no further cost. As you can see, I love helping and love getting people increased settlement.

Glen Fraser

7 months ago

After 2 years of searching, I recent bought an incredibly rare and immaculate Renault Sport Trophy, only for someone to rear end me exactly a week later. The day after the accident I phoned my insurance company to start a non fault claim. With the accident not being my fault, I thought insurance would be on my side, but I couldn’t have been more wrong. After making my way through the lengthy rigmarole of setting my claim up, I was imminently told my car was going to be written off, despite no one from the insurance company coming to view the car, or even requesting to see a photo of it. Having explained the rarity of the car, I was told a market value report would be completed by an independent assessor, to obtain the market value of my car. I continually told the insurance company that I wasn’t going to accept the car being written off, and wanted it repaired, although this was repeatedly ignored by every person I spoke to. I was told the market valuation would be completed in 24 to 48 hours; however, this took a full 2 weeks. I finally received the report and it was frankly laughable, full of misinformation and using different models from mine as examples of value. The report therefore valued my car at £2500 less than what I had paid for it a week prior to the accident. I phoned up the insurance company and explained that I was not going to accept losing £2500, plus my car a week after having bought it, especially considering how rare it is and how long I spent hunting for it. I was told categorically that there was no way I was going to be paid more than the frankly rubbish valuation they had produced, and again, no way they would repair my car as I had requested. I spent hours going around in circles with them on the phone, arguing to at least let me show them adverts of my actual model that proved they had significantly undervalued my car, but I was told they couldn’t do this. I was having sleepless nights over the situation, and the prospect of losing some of my hard earnt cash, and my car. At this point I came across Motor Claim Guru, and after having read some of the invaluable articles Tim has on the site, I realised how much the insurance company were messing me around. I decided the best thing I could do was to get Tim involved, and I’m so unbelievably glad that I did! Within 24 hours of contacting Tim, my claim was away from the pen pushers that normally deal with your claims, and in front of the company’s directors. Tim got me the chance to prove the value they gave the car was incorrect, and fought with the insurance company to have my car repaired, which they eventually agreed to do. Without a question of a doubt, If Tim hadn’t taken my claim on, I’d have not only lost my car that I spent 2 years looking for, but also £2500. Tim’s knowledge on the subject of insurance and the law surrounding it is fantastic, and he was absolutely relentless throughout in ensuring that he got the right outcome for me. Despite the stress these situations create, it was incredibly refreshing and reassuring to know that someone was fighting my corner and not going to give in.

I really can’t thank Tim enough for the help he provided me, it was fantastic, and I recommend anyone that finds themselves in a similar situation to get in touch with Motor Claim Guru.

Response from the owner7 months ago
THE COMPUTERS SAYS “NO” THE COMPUTER SAYS “NO”, is very common with Insurers were lack of training and knowledge of the staff, and the push to follow company procedures provides the wrong outcome. The annoying thing with your claim was that I got it back on track, only for another numpty to take it the wrong course. Three times that happened! Frustrating was an understatement. Confronted with the law and the FCA regulations and a very big stick, finally they conceded and agreed they had handled incorrectly and poorly. Never forget, it is your car and your claim. Firstly, never let them control your asset..always keep the car in your control. Secondly, being educated is the key to a successful resolution. I am very happy we got the correctly resolution, and thank you for one of the Heads at Admiral that steered it back on track. Another cracking result!

hannah bardsley

11 months ago
Positive: Professionalism, Quality, Responsiveness, Value

I was getting absolutely no where with my insurance company and after 4 months of trying to sort my car I came across Tim. He spent a lot of time on this case and without Tim’s help this issue would still not be resolved. The case took a year to sort but I am finally back in a new car which is safe to drive. I would highly recommend contacting Tim if you are having any kind of issues with your insurance! Can’t fault at all!

Response from the owner11 months ago
And what a Battle it has been! I have never in all my years come across a company as “inept” “unproffesional” and so full of “f@£kwittery” as Auxillis. To think they were “allegedly” acting on your behalf as a claimant in a non fault incident makes it even more concerning. Your car was “unsafe” “Improperly repaired” by their “approved repairer” who have now been forced into buying your old car from you. It was apparent Auxillis did not care in the slightest or have any concerns for your safety or in you being “re instated” to the same financial situation and reinstatement of your vehicle prior to the incident.

T K

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

I was hesitant to engage with the insurer after my first ever car crash as I am aware of the reputation insurers have for fleecing customers. Luckily I came across Tim online and sent a message via the online form. He was prompt in answering my questions and giving me advise on the best route to take given the outcome I wanted. When I finally engaged with the insurer I was able to negotiate a payment for the full repair estimate as opposed to having my car written-off at a much reduced value. My success is down to being able to speak to the insurance company with confidence following Tim’s expert advice and information on Glass vehicle valuation for my car.

Response from the owner11 months ago

The pleasure is all mine, Free assistance to make sure you get the best outcome. Being educated is the key to obtaining the correct outcome. I often dont charge if I do not need to get involved and people just want advice.

Jeremy Lane

9 months ago
Positive: Responsiveness, Value

I was involved in a non-fault accident. The third party pulled out of a side turning – very slowly – and drove into my rear nearside door. His car stopped immediately but mine continued on for a few metres, causing his bumper to scrape across my rear wheel and bumper. I used Auxillis to sort out a hire car and get mine fixed at their approved repairer. The approved repairer massively overquoted the repair estimate (mainly by adding on unnecessary additional work) and the third party’s insurance company decided to write my vehicle off as a cat-N because the repair estimate was 68% of the current market value of my car. After speaking to Tim Kelly, I contacted Admiral Insurance and advised them that as my car is insured for the market value and not some percentage thereof, I expected them to get the car fully repaired. They refused. I again contacted Tim for advice; following this, I informed Admiral that if they left the car as a cat-N write-off I would sue them for breach of contract and interference of goods. They changed their tune very quickly! I collected my car from the approved repairer and took it to an independent garage who repaired my vehicle for £1500 less than the original estimate. Without Tim’s help and assistance I would have lost my car; he certainly knows his stuff and I can’t recommend him enough.

Response from the owner9 months ago

The pleasure is all mine, being educated is the key to getting the correct outcome. Many thanks for the review.

John H

a year ago
Positive: Professionalism

I was getting nowhere with my insurance claim – the Insurers refused to pay full repair costs, just wanting to Total Loss the car at lower than Market Value and offering a low Cash in Lieu settlement. With Tim’s help, advice and input the Cash in Lieu offer was increased to a more acceptable amount enabling the repairs to be carried out. I would highly recommend his services to anyone having difficulty getting a fair settlement from their Insurance Company.

Response from the ownera year ago

The pleasure is all mine, know your rights as a consumer of what the contract allows, a polite reminder to the insurer creates the correct outcome. Cracking result to make sure a classic e46 M3 stays on the road!

Kate Coe

a year ago
Cavea Insurance is being insanely awkward with my claim almost to the point I regret approaching them =>> BT / Open Reach Van hit my beloved Limited edition Fiat on a dead straight line and Cavea is attempting to force total loss for my car …
Response from the ownera year ago

The pleasure is all mine,It pays to be educated in dealings with insurers.

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

When my son’s first car was damaged the insurance company were going to make no settlement at all. I knew this was unfair but I could not make any headway and came to dread contacting them. As a last resort I contacted Tim who took over the case and got the car valuation increased and some extra charges written off. A great result- only around 1k but in this case it was not just about the money but closure too. If I ever have any insurance problems in the future Tim will be my first port of call not a last resort!

Response from the ownera year ago

Very much my pleasure, I love working to getting the correct outcome. Having an Incident and then having your insurer wanting to not only pass the storage charges but pay you nothing for you sons car was cheeky on their part. Glad I resolved it and the cash is now coming your direction.

Georgiana Neculau

a year ago
MotorClaimGuru has recently assisted me in a dispute I had with my car insurance company over the category of my vehicle. My insurer exaggerated their assessment of the vehicle and classified it as a Cat B (total loss) despite it having very minor damage. In my attempt to challenge their decision I came across Tim at MotorClaimGuru and asked for his independent expertise. He undertook an assessment of my vehicle and established that my vehicle was indeed NOT a Category B, rather a Cat S at the very best. This makes all the difference as a cat S can be fixed and driven again but a cat B is never allowed on the road.
Based on his expert opinion, my insurer then agreed to re-classify the vehicle from a Cat B to Cat S which means I can repair the vehicle and drive it again. I need to mention that I am woman with zero experience when it comes to salvage categories or insurance disputes. Having never been involved in an accident before, I found the whole process with my insurer very daunting and had it not been for Tim I would have lost my beloved car to the scrapyard as I feel my insurer had no intention of acting on this from a non-bias perspective. Tim was extremely professional, explained the process and was very prompt in his approach. He essentially helped me recuperate my vehicle and I have no words to describe how happy that makes me feel. It’s only a small, older vehicle but extremely reliable and holds great sentimental value for me. I’m a nurse working all sorts of shifts and this car has never let me down so I’m extremely happy to get it back. It’s so important to have someone who holds the knowledge and expertise when it comes to motor insurance and Tim’s help was invaluable for me. If you are looking for an independent, honest and reliable opinion in matters related to your car insurer, look no further and contact MotorClaimGuru. I cannot recommend them enough. MotorClaimGuru made sure I received a fair assessment of the vehicle which then gave me opportunity to get my vehicle back. I am extremely grateful!
Response from the ownera year ago

Absolutely our pleasure to provide this service free of charge to you, thankyou for your service in the NHS through out Covid. Also Thanks to Direct Line, for listening to rationality.

Gurdip Khela

a year ago

Tim Kelly from Motor Claim Guru made the whole process of getting further payment from the insurance company very easy. They agreed to pay up the same day he contacted them. Before that, they kept telling us they had offered the ‘best’ they could and would only pay more if they were told to do so by the Financial Ombudsman.

So, if ever you or someone you know has issues with their insurance company it’s definitely worth getting in touch with Tim.

Response from the ownera year ago

It was very much my pleasure, and a substantial increase was gained! in excess of £5k…. I love a great result

Tim Harrison

2 years ago
Tim’s help has been invaluable in battling my total loss claim with my insurance company. His experience in this field certainly shows and he is able to offer excellent advice. We exchanged a series of emails back and forth describing the problem, Tim personally assesses each claim and provides you with the information you need to get to the solution. He offers a number of different levels of service, all of which come with his excellent advice. If you’re having an issue with your car insurance claims I would highly recommend Tim to anyone.
Response from the owner2 years ago
My pleasure, With this particular claim the bare minimum of service was given with a £20 fee for a value, However, as you experienced that did not mean you lacked in service. There was 14 Emails between ourselves that assisted you in a Positive resolution. I advised of my full fee’s, and that you would not feel the full benefit of them due the lower level of increase in valuation I expected. I love happy customers , and forcing insurers to do the “right thing”.

Anne Shewring

2 years ago
I contacted Tim after my beloved Morris Minor was stolen. We had it insured for the cost, £7,000, but the insurance company only offered us £4,000. It seemed really unfair. Not only was that not the value of the car, but over the years, the insurance company had happily taken premiums valuing the car at that higher price. Luckily, I found Tim online and with his help and experience, we challenged the award. He told me what evidence to gather and took over all the contact with the insurance company, meaning I didn’t need to have any of those frustrating discussions. That was worth the fee alone! When they raised their offer to £6,000 he convinced me to fight on and take the claim to the Ombudsman, who eventually decided in our favour, awarding us £8,000. It took a while – not Tim’s fault – but the feeling that the faceless insurance company hadn’t got away with it was well worth the wait. I couldn’t recommend Motor Claim Guru more highly. Thanks, Tim.
Response from the owner2 years ago
This was Indeed a Battle and half.The insurer subcontracted their Engineering services to another company.When you have people acting as engineer’s that are not and also not qualified, It makes things ten times harder. We were indeed dealing with complete “Numpties”. For them to increase the value from £4k to £6k when I challenged them showed what lack of credibility they had. A fully evidenced Engineers report acting as “Expert Witness” stuck the nail in their coffin. It was indeed my report that the “Ombudsman” found more compelling that that provided by the Insurer. The arrogance of Sabre Insurance was however “outstanding”. When advised by the Adjudicator at the FOS, they refused and challenged the decision forcing it to an Ombudsman. The insurer was now forced to pay interest at 8% on the increased amount over the time period. It certainly “pays” to appoint Motorclaimguru!

Andrew Smith

a year ago
I contacted the Motorclaimguru to assist with a claim against Liverpool Victoria for a claim after my car was written off. The original offer was for £16k. By the time the matter finally settled, the offer was £30k and LV caved in completely. The expert report prepared was absolutely fantastic, detailed, well researched. I am a QC and deal with expert reports every day. This one would have stood up to any cross examination if a court case went ahead. LV tried to argue with it, but Tim phoned them up, and they caved in completely. To be honest, I would have taken £25k, but he got them over the line spectacularly. Quick response time, excellent value, highly professional and I would totally recommend Motorclaimguru for any motor claim. Well done and thank you so much. A superb service!!!!
Response from the ownera year ago
Absolutely my pleasure, Always best to determine the best path forwards, with yourself, this was a detailed valuation report rather than my consultancy services. An Expert Witness Specialist valuation report to CPR35 standards is a powerful tool. I would have valued the vehicle at £30k irrespective as to who instructed me. It does show quite how far adrift insurers can be when valuing vehicles. It pays to get a professional in.

Gary Dooley

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

LAND ROVER DEFENDER UNDERVALUED BY DIRECT LINE – We were devastated when our Land Rover Defender was stolen from our home, and we were even more devastated when Direct Line’s appointed Engineer (UK Claims) initially valued the vehicle at less than HALF what it would cost us to replace the vehicle with one of similar mileage, age, condition etc. When I challenged their valuation they did increase their offer twice, but it was still nowhere near what we needed to be able to replace the stolen vehicle as per the terms of our insurance. Tim’s prompt and professional service was invaluable as within an hour he accessed a CAZANA report which showed the retail value of the car – this was a guide that the Engineers hadn’t used. We put this information (and name dropped Tim) to Direct Line and their Engineer and within hours they significantly increased their offer. This cost just £50 and Tim has also provided us with advice regarding progressing the complaint to the FOS ourselves to try and achieve even closer to the actual cost of a replacement vehicle. If you are struggling to achieve a fair insurance valuation for a car which is ‘hard to value’ (as Defenders notoriously are) I cannot recommend Tim highly enough. Also he did not try and sell us additional services or give us false hope about what we could expect as the outcome. Thank you to Tim and good luck to anybody that finds themselves in a similar situation!

Response from the ownera year ago

The pleasure is all mine.I always like to be transparent and set clear expectations of outcomes relative to the cost bourne. I always have what is best for the customer in mind.

Gabriel Storey

3 months ago

Miracle workers. Fantastic advice, guidance and knowledge of insurance industries. Really helped with me a claim.

5 stars

Response from the owner3 months ago
When your insurer advises you are incorrectly insured as you have not insured yourself for commuting,and you are liable for the damages to the others parties vehicle, it could have been a very expensive day. I love “educating” insurers on the basis of the contract, and they cannot deny a claim when you were not commuting at the time. Great result, when you force the insurer to overturn the decision. Glad you instructed me to get involved, and show them that their decision was wrong.

Nick Robinson

9 months ago
Positive: Professionalism, Quality, Responsiveness, Value

Highly recommend! I had an issue with my VW DSG gearbox, Tim was very helpful and professional in helping me with contacting VW to get the issue resolved. Cannot recommend Tim enough, thanks again!

Response from the owner9 months ago

The pleasure is all mine, I hate large corporate entitities ignoring their customers, for what could have cost £5k to resolve, to get not far off a full turn around is a fabulous result.

Mo Shazza

2 years ago
Tim is a very genuine, and helpful guy. His experience and knowledge is top draw and that is why he is known as the leading insurance industry expert. He was very helpful in giving me advice and guidance with my situation where i had been conned by a salvage auction site called Raw2k. I highly recommend him. Thank You Tim
Response from the owner2 years ago

My pleasure.

Steven Taylor

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

The show isn’t over but wanted to say i’m utterly delighted with Tim’s work in challenging the derisory valuation and ‘total loss’ of my much loved Defender after she was crashed into whilst parked. Tim’s knowledge of the law and industry experience has been a joy to witness and has restored a sense of justice to what has been an incredibly sad and stressful time in attempting to secure a fair outcome. Highly recommended!🙂
UPDATE…. A increased final offer received, and on our way to the FOS to attempt for the rest, utterly delighted with Tim’s work. Highly recommended is an understatement!

Response from the ownera year ago
I do love the correct outcome, knowledge is power, being correctly informed of your lawful entitlements goes a long way when the insurer tries to deny you of them. The pleasure is all mine.
As you can see, I also find it fun dealing with them!

James Wellwood

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

When my newish Range Rover was stolen the insurance company declined to pay and it looked as though I was going to have to pay the very significant cost of the loss myself.

Tim Kelly dealt with the insurance company efficiently and effectively with the result that the company finally agreed to compensate my loss.

A very good result – well done Tim.

James Wellwood

Response from the ownera year ago

Very much appreciated, and my pleasure. This could have been a significant loss due to the insurer not wanting to pay ANYTHING at all due to a tracker not being activated through no fault of your own! Another battle and a half with crafty insurers, and not so receptive FOS.

Ina Pleskys

3 years ago
Tim Kelly of Motorclaimguru Ltd has helped me immensely. I’ve had issues with my car insurance company which went on for weeks. Once Tim got involved, these issues were resolved in no time. He has a no nonsense approach and his advice is invaluable. I am so grateful to Tim for everything that he has done for me and would highly recommend his services. Thank you Tim!
Response from the owner2 years ago

My Pleasure Ina, I work very hard Using the FCA regulations ,contract law and consumer law to remind Insurers of their legal obligations, It was my please to make sure we got the correct result for you.

Frances Harry

2 years ago

I can’t praise Tim enough! He fought for me, when I was a year in and being completely taken advantage of by the insurance company that I will never use again.

I was being ignored and mistreated, the insurance company had incorrectly written my car off and the issue had gone on for months. I found Motor Claim Guru, and encouraged by my Dad, I contacted Tim with the details of my claim. Tim immediately put me at ease and gave me confidence that I had a chance to have things put right.

Tim is extremely knowledgeable and when he put details of my case on his forum, many industry professionals were pessimistic about my chances of success. Despite this, Tim pursued the case for over a year, finally taking it all the way to the Ombudsman. Even when the Ombudsman found in my favour, the insurance company disputed their findings and Tim again reassured me through the review process.

I succeeded in getting a cheque for compensation from the insurance company and having my car recategorised so I can drive it again.

Tim’s assistance was invaluable and he has made me realise there is no reason to let unscrupulous insurance companies get the better of you. For a very low fee, he offers expertise and comprehensive assistance.

Response from the owner2 years ago

Many thanks for the fabulous review, As you experienced, I NEVER give up,
We Battled for over a year, Did the impossible forcing the Insurer to Change your vehicle from a Cat “B” Breaker to Cat “N” Non structural,and to compensate. It was my pleasure to assist you.

Mary Allott

2 years ago
I was recommended to get in touch with Tim Kelly of Motorclaimguru Ltd after having countless issues with my insurer. Tim is highly professional, extremely passionate in what he does and friendly. My claim was sorted and settled through Motorclaimguru within just one week. I cannot even begin to emphasise how impressed I am with his services, his efficiency or his outstanding knowledge and skill. I simply would highly recommend him to anyone considering taking a complaint towards their insurer.
I had been waiting 5 weeks for an answer from my insurer as to whether my car was write off, no courtesy car, no recovery, no information and then failure to pay the settlement. Once Tim got involved, I had several apologies, a large increase in the valuation of my car and offered several lots of compensations for the stress and trouble caused, which was reimbursed within the second week.
He kept me up to date along every step of the way and I am in awe of the level of results I got from him. Thankyou Tim!! For everything!!
Response from the owner2 years ago

My pleasure,Making the insurer pay the FULL value, getting your finance payments reimbursed, compensation and interest, I do like to see “fair play” within a contract

Jim McKinney

a year ago
When my insurance company refused to pay out after my car was stolen, I sought help from Tim. He was immediately helpful and they payed up after Tim wrote to them quoting legal precedent. I highly recommend Tim, he was very efficient and a pleasure to deal with.
Response from the ownera year ago

The pleasure is all mine, the thought of losing over £30 thousand pound is enough to make anyone sick. So glad to make the insurer turn tale and get them to pay out for you.

Paul mac

a year ago
Positive: Professionalism, Responsiveness

In our sad greed motivated world Tim is a bit of a modern hero. He helped my young son and I understand some of the complexities of a comprehensive claim, after writing off a very new BMW (his pride and joy that he borrowed heavily to …

Response from the ownera year ago

The pleasure is all mine, I like to readress the balance of knowledge when dealing with insurers, and a lot of the information is free on my website! As in your case, I often provide guidance for free as well. I loving helping people get the right outcome.

Cheryl Froud

2 years ago
I contacted MotorClaimGuru following what i can only describe as a “battle” with my insurance company after non fault accident. Long story short the insurance company were trying to write my car off and i wanted it repaired. I was getting …
Response from the owner2 years ago
Having been referred from “mumsnet” tell them thanks! I do not normally do much “pro bono” work, but with the knowledge of your personal situation and with it being Christmas and the fact the Insurer was 100% taking the proverbial, It was a …More

Andy Kerr

2 years ago
Positive: Professionalism, Quality, Responsiveness, Value

We have used Tim Kelly at MotorGuru to assist ourselves with a disputed claims value with our insurance company following an incident with our horsebox. Tim worked tirelessly to get this resolved for ourselves without any fuss. Would …

Response from the owner2 years ago
Another” stonking” result, to all intents and purpose this was in effect a £28k increase in settlement, which has to be one of my best yet. Having the insurer increase the value whilst waving the salvage cost, this time the Insurer who were …More

n pollock

3 years ago
I messaged for advice due to my car being written off on a non fault claim for a repair less than my cars value due to still being on finance and no gap Insurance this left me no car and still some to pay off. …
Response from the owner3 years ago
I like to see the the correct outcome for people, especially when the insurer is clearly “mistreating” someone. If i can resolve an issue by Speaking with a “more informed helpful person”, and as long as I do not have to get completely …More

stephen warr

3 years ago
Tim managed to increase my claim from 18000 to 26500. My case had been dragging on for months until I appointed Tim. Tim had all the matters resolved in a couple of weeks. If you have any concerns about a claim, don’t hesitate in contacting …
Response from the owner3 years ago

It was an absolute pleasure,Very hard for an insurer to argue their stance , when you uncover “fraud” ,”theft” “deception” “selling parts of a car they do now own”. The correct conclusion was obtained!

Tom Kelly

a year ago
Positive: Professionalism, Quality, Responsiveness

Hi.
I had an incident where my car ‘touched’ another car and the other driver claimed that the contact had damaged his car. The driver refused to review the height …

Response from the ownera year ago

The pleasure is all mine! and when I can help at not cost, all the better! I love helping consumer’s get the correct outcome, even more so when someone is trying it on in the background.

Maciej J

3 years ago
Successful outcome of my case with a total of £2,300 added to the initial car valuation offered by an insurer. Tim provided great support starting from dealing with the insurer, then with adjudicator and the Financial Ombudsman. The …
Response from the owner3 years ago

I do like happy customers whilst readdressing the balance taking on insurers and WINNING obtaining the best resolution for my customers, Insurers “Deny” “Delay” “Defend” and try to “defraud you of your entitlement” It Pays to employ Motorclaimguru ! Many thanks for your custom.

gary parker

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

after 3 months of getting nowhere with saga insurance i decided to contact tim kelly after explaining what had happened and how we had been treated he took on our case . …

Response from the ownera year ago
This was a battle of all battle’s, How to turn a claim completly around! dealing with absolute numpties trying to tell us how things were going to be, only for ourselves to prove them wrong, over and over. Forcing them to buy the car, pay …More

Thomas Christiansen

2 years ago
Positive: Professionalism, Quality, Responsiveness, Value

My car was stolen, and my insurance company promptly “offered” to pay me around GBP 10k less than the cheapest possible replacement I could find. Outraged, I had the thought to do some google searches and luckily came across Tim’s website. …

Response from the owner2 years ago
A clear case of the Insurer not being able to think outside of their normal process. The “GUIDES” used by insurers , Ie Glass and CAP, often do not reflect the market place. Having an “Independent expert engineer” provide a value Is …More

Sarah Megginson

4 years ago
Delighted to have found Tim’s expertise via Honest John’s website.
With Tim’s advice and guidance I have independently claimed against an insurance company with a successful outcome. Without Tim’s expert knowledge this positive …
Response from the owner2 years ago

my pleasure.

Ed Deedman

2 years ago
I cannot recommend Tim enough. He completely reversed my insurance company’s position, got full value and got them to remove their other deduction. On top of that he even got an interest payment out of them. He was great value – this is a man that enjoys his work.
Response from the owner2 years ago

My pleasure, I love making insurers realise they are not going to get away with what they are up to!I also love screwing their feet to the floor to ensure the oblige the contract. And as you saw, I do not stop there,I deal with the FOS and make sure the best outcome is achieved.

Clare

4 years ago
Tim and I exchanged various emails concerning a an incident where a motorcyclist, out of no where, crashed into my car when I was waiting to cross a junction. This turned out to be a common accident where motor bike rider’s simply don’t …
Response from the owner3 years ago

Welcome, I like to ensure people are correctly informed.

Graham le marchand

2 years ago
Having an car accident opens your eyes to how insurance companies treat their customers.
I was in the dark regarding my options. …
Response from the owner2 years ago

My pleasure.

Diederik Rowley

2 years ago
It is reassuring to know that there are people out there like Tim Kelly offering independent advice should you find yourself in the potential minefield of having to make an insurance claim for a vehicle accident, whether you are the at …
Response from the owner2 years ago

welcome. I give absolutley loads of free advice to consumers, as I want them to be correctly informed.

Castle Coachworks

4 years ago
Tim’s knowledge is superb, he knows the industry inside out & can assist with pretty much anything. We had an insurer that insisted on a contract repair or the vehicle would be a total loss, however the customer did not want this & neither …
Response from the owner3 years ago

I love taking insurers on and readdressing the balance, This was one of my Best resolutions, Saving the Customer £45k, the Repairer obtaining the

Mark Waters

a year ago
I reached out to Tim with a legal concern. His advice was concise and factual and enabled me to resolve the concern promptly without the need to engage costly solicitors. I highly recommend Tim’s services. Many thanks Tim.
Response from the ownera year ago

I love helping my colleagues in the repair industry obtain the correct resolution. Many thanks for your review

Chris Broad

2 years ago
Absolutely brilliant and informative website for both the consumer & the accident repair centre, I have used many times to help my customers
check out their consumer rights before they speak to their insurer. …
Response from the owner2 years ago

This is what I strive for. To educate both consumer and Accident Repair facilities in how to deal with insurers. My pleasure.

time off

4 years ago
Tim is, in short, excellent. Helped me out promptly and highly effectively – I ended up with about £700 more than the insurance companies first offer and about £1,500 over what I was first expecting. The way these companies carry on the …
Response from the owner3 years ago

I love happy customers! and Obtaining the best results.

Simon Le Geyt

2 years ago
Great service. Tim managed to save my Skyline R33 from the scrap heap and gave me the advice that was needed to secure the repair to my rare vehicle. Tim has an in depth knowledge of consumer law that helped give me the confidence to persevere. Thank you to Tim and Richard of Hillarys Coachworks.
Response from the owner2 years ago

My pleasure, I do enjoy making Insurers do what they have agreed to In contract rather than what is best for them! Plus I got to save a Lovely car!

Ed B

3 years ago
Tim has been quite the guru and more so a guardian angel in helping me with my claim. His expertise and negotiation brought me back a fantastic result to save my pride and joy from total loss. Higly recommended, a pleasure to deal with and a credit to the insurance industry in fighting for what is fair.
Response from the owner3 years ago

Many thanks, yours was a very difficult case, it was one where it took a lot of pressure to change their process,on finding out their legal position, it was great to see the insurer understood what they needed to do.

Richard Peters

2 years ago
I had a no fault accident and my insurance company wanted to write off the car! I was going to be financially disadvantaged but felt there was nothing I could do. Then my body shop company Castle Coachworks (Northampton) advised me to …
Response from the owner2 years ago
When Insurers advise they will not repair up to the market value and want to “constructively total loss” your vehicle. Do not believe them. There is nothing in a contract of insurance where they can limit their liability to less than the …More

richard lynch

2 years ago

I had the good luck of coming across Tim at MotorClaimGuru. This is my story.

I am a professional cameraman with a VW van. We all seem to have them. The …

Response from the owner2 years ago
Absolutley my pleasure. I never give in.I love educating Insurers, your case was a battle and a half. The thought of how bad your case could have been is scary, you would have been well over 20k in debt, I was not going to let this happen. …More

Justin Hildreth

2 years ago
I was the victim of a severe RTA in October 2018, was injured quite severely, but was not at fault. This was undisputed. …
Response from the owner2 years ago

I Year and a half battle with the insurer not backing down,going to the FOS and the Insurer Not accepting the FOS decision, Kept pushing forward, with an Ultimate increase of £11180 in settlement along with Compensation and interest. This was a “battle of battles” and we did win the War.

Jin Kazama

5 years ago
Car Insurance information and the rights for every customer is something all citizens need to know about. Don’t get ripped of by insurance companies they are hiding your actual rights. Having found Tim he is awesome and is very passionate …
Response from the owner2 years ago

Many thanks, very much appreciated. I like to achieve the right outcome for consumers

lee johnson

3 years ago
Tim Kelly founder of Motorclaimguru, is literally just that a total Guru, having been in the same industry as Tim myself for many years I can honestly say I have yet to meet someone with as much broad knowledge of Insurance companies and …
Response from the owner3 years ago

Many thanks, Much appreciated I Enjoy providing my knowledge to vehicle repairers to assist them in overcome the barriers insurers put up that cause loss of custome. We need more repairers like you that are willing to stand up to Insurers .

Rob Darbyshire

2 years ago
Very helpful – Although my issue was not an expensive car I still received great advice and reassurance through what could have been a stressful process. I would 100% recommend anyone with a motoring claim issue contact Motor Claim Guru for …
Response from the owner2 years ago

My pleasure. I love helping people and making sure they get treated fairly!

Neil D

a year ago
Positive: Professionalism, Quality, Responsiveness

Tim was very helpful, quick with replies and clear concise advice, which enabled a successful settlement increase form £25k up to £33k. Would recommend always have quick chat as he might be able to assist you

Response from the ownera year ago

My pleasure. The power of being correctly informed, I did not charge for my services just advice given freely! Insurers love to keep hold of YOUR money, it is important that you have the knowledge to get it back! thanks for the great review.!

Patrick Glover

2 years ago
Positive: Professionalism, Responsiveness

My wife contacted Tim for advice on her forthcoming insurance renewal. He was prompt, honest and offered valuable guidance. Thanks for your assistance.

Response from the owner2 years ago

The pleasure is all mine.

Bigyellow1 Big

5 years ago
Tim has helped me so much.  I was so grateful to have such a fantastic expert advising me every step of the way throughout my battle with the insurance company.  I would recommend Tim to anybody needing help with cars or insurance. Tim is an expert in his field.
Response from the owner2 years ago

my pleasure

Mark Senior

2 years ago
Positive: Professionalism, Quality

I used the advice on the website to sort out my claim.
OneCall insurance offered my £5800 but using the guidance of MotorClaimGuru, managed to get a realistic settlement of £11500. Really appreciated the advice from these guys, battling rip off companies like OneCall. Would def use them if i have a similar issue.

Response from the owner2 years ago

Fabulous result, Some cases, people need my assistance, other case’s I have given all the information you need on my website to get a result like the above!!!! this was my pleasure, Happy to have helped you achieve such a fantastic outcome.

John Ollington

5 years ago
After a year of struggling with insurance companies and the like following an RTA Tim has breathed a breath of fresh air into the proceedings.
The breadth and depth of his knowledge is second to none – phenomenal actually. …
Response from the owner2 years ago

It was my absolute pleasure. I love ensuring a positive result occurs.

andrew robinson

2 years ago
Hi Tim
I just wanted to let you know that after eleven & a half weeks, I’ve just taken delivery of my pride & joy (Suzuki GSX1250fa), I’m pretty sure that thanks to …
Response from the owner2 years ago

My pleasure, being informed makes a big difference, I did not charge for services on this case, It just goes to show in the power of being informed. A good result.

Lizzi Butcher

2 years ago
Tim has been amazing from start to finish! Recommended by Chris Broad at Eastbourne Coach Finishers and myself too. Totally unbiased, grounded and forward thinking advice! Thanks Tim 🙏
Response from the owner2 years ago

My Pleasure, I love in obtaining the correct outcome!

Bobster 58

2 years ago
A very helpful advisor in the preparation of my small claims court claim against Tesco Underwriting. We now hope to overturn their CIL policy with the supplied ruling after winning the case.
Response from the owner2 years ago

I love taking on the big boys and winning. Cracking Result and thoroughly enjoyed preparing.

Fallen Zero

2 years ago
I highly recommend Motor Claim Guru. Tim took a look at my case and advised me that it was not value for money to contract his services. I get the impression he will only charge you if you will benefit from his services.
Response from the owner2 years ago

My pleasure, I love to help and be straightforward. It my fee’s are more than your claim, as Long as I do not have to act on your behalf, I will direct you to the best way forward for free. Glad to have helped you.

Ricki Dango

3 years ago
Tim is always happy to answer and enquiries before taking any payments. He is honest so if the case doesn’t need professional help, he will not take any payments. His knowledge in this sector is huge so you can trust him .
Response from the owner3 years ago

Many thanks for a great review, Always Happy to assist.

Ashley Brown

3 years ago
Tim’s advice has proven invaluable in getting the best possible settlement for my car. His communication was clear and honest and I can’t thank him enough.
Response from the owner3 years ago

Many thanks , I do love to help people and obtain cracking results!

Richand Cavendish

a year ago
Positive: Professionalism, Quality, Responsiveness, Value

Prompt and informative personalised replies to several questions – all very useful in preventing the Ins Co having things their own way. Car written off by them will now be repaired by them. Thanks very much, Tim.

Response from the ownera year ago

My pleasure, and all for free! My goal is to inform the general public and makes sure you get what you are entitled too! I only charge where necessary!!! great result

Ace Guzeltas

2 years ago
I found exactly what I was looking for here, the answers to my questions regarding a claim through a third parties insurer. Without Tim i could have been mislead to believe I am not entitled to what I deserve.
Response from the owner2 years ago

My pleasure,Happy to provide information for free! many thanks for the review.

Phil Rich

a year ago
Positive: Responsiveness

I withhold a star as, I didn’t actually instruct this firm to act for me in a what I believe was an unusual case. However, having come recommended, they were the only light in the dark and provided much needed and frequent free advice in an area that requires expertise.

Response from the ownera year ago

Much appreciated , and my pleasure and my only four star review! I should have done better as I only like 5 stars!lol

Lu

3 years ago
It was really reassuring to have someone with Tim’s knowledge there to help me. He gave me some great advice, thank you so much Tim!, and thankfully everything is now resolved. I’ve bookmarked your website in case i need help in the future!
Response from the owner3 years ago

My pleasure Lucy, Glad I could assist.

Huge Media Advertising Ltd

a year ago
Positive: Professionalism

Tim has such an extensive knowledge across the whole spectrum of the automotive industry, he has built an excellent reputation regarding the settling motor claim disputes within the motor insurance trade.

Response from the ownera year ago

Many thanks, I do love to educate.

FoCus

3 years ago
Absolute legend this man! Helped me in one of the most stressful times in my life and got me through it! Without Tims help it would’ve been curtains for me so a massive thankyou to this man and HIGHLY RECOMENDED FOR ANYONE HAVING THE SAME …
Response from the owner3 years ago
It was a pleasure obtaining the result, When an Insurer tries to total loss a Merc SLS when you want it repairing, I can understand how upsetting that would be.Even more so when your garage also wanted to repair it. My clarification of the …More

Alex Unsworth

4 years ago
Excellent Service! Motorclaimguru really do have an inside and out knowledge of motor insurance law and will be able to help you if your insurance aren’t playing ball.
Response from the owner3 years ago

Glad to assist , I love taking insurers on an winning.

Kam S

3 years ago
Tim helped me out with aviva as they were refusing to fix and electrical fault after I was rear ended, they claimed the damage was from wear and tear or pre existed and if I wanted it fixed I would have to pay £500, aviva would not change …
Response from the owner3 years ago
A job I thoroughly enjoyed doing,It show’s the importance of speaking to the right people and fully informing them with the evidence to substantiate why they had mistreated you. And that was after they sent out a final response letter …More

Peter Guest

a year ago
Positive: Responsiveness

Tim offered excellent advice and made the whole claims procedure stress free.

Response from the ownera year ago

The pleasure was ours. Many thanks for your review.

Sunny Yip

a year ago
Amazing knowledge of the industry and extreme helpful. As a bodyshop owner Tim has helped me out of some very difficult situations, highly recommended !
Response from the ownera year ago

My pleasure, I love to empower the repair industry and readress the balance in dealing with insurers.

Rob Sneddon

4 years ago
Great quick advice from Tim. Very clear guidance and got exactly he result I was looking for in my discussions with the insurer. Highly recommend.
Response from the owner3 years ago

My pleasure, Many thanks for leaving a review.

Sam Harper

2 years ago
Positive: Professionalism, Quality, Responsiveness, Value

Tim is very helpful and professional. Helped me with an issue I had with my insurance which I am very grateful for. Thank you

Response from the owner2 years ago

The pleasure is all mine,

Stephen Cassidy

3 years ago
Excellent advice received from Tim Kelly at Motorclaimguru Ltd. An extremely knowledgeable and genuine person. Many thanks.
Response from the owner3 years ago

My pleasure, I enjoy helping people and rebalancing the fairness in dealing with insurers.

kev Tins

2 years ago
After recommendations from two body shops locally I messaged Tim, thankfully! Tim offered Excellent advice, thank you.
Response from the owner2 years ago

My pleasure. I love to make consumers informed of their lawful entitlements.

Simon Meighan

2 years ago
Positive: Professionalism, Responsiveness

Great support and advice on MotorClaimGuru. A responsive reply when needed. An educational read & a feeling that someone is on your side. Thank you guys.

Response from the owner2 years ago

Our pleasure.

Reg Jackson

3 years ago
Tim answered quite a complex question in a very clear and helpful manner, and he also replied very quickly; brilliant, I highly recommend him.
Response from the owner3 years ago

many thanks , and you are very welcome.

John North

11 months ago
Positive: Professionalism, Responsiveness

jfsn- very helpful and in the end got the other party to assist-cooperate with the information that was sought
great thanks – jfsn 150721

Response from the owner11 months ago

knowing what to say, goes a long way, glad to provide assistance for free, and nearly five stars!

Curtis Howarth

2 years ago
Excellent service from a very friendly and knowledgeable man. Completely unbiased and reasonable. Would highly recommend and will use again.
Response from the owner2 years ago

My pleasure. It was a pleasure inspecting such a lovely vehicle.!

Chantal Nunn

3 years ago
Advice over email, quick, succinct, factual, knowledgeable and very helpful! Knows his stuff! Highly recommended.
Response from the owner3 years ago

Thanks for the great reviews, Always happy to help,

Max Carter

4 years ago
Thanks Tim, your help and advice were a great help to me in getting a fair and reasonable settlement as third party.
Response from the owner3 years ago

Thanks for the review ,welcome, I love helping people take on insurers.

Robert Fifield

9 months ago
Positive: Responsiveness

Very helpful, quick to respond – really appreciate the insights – thank you!

Response from the owner9 months ago

The pleasure is all mine.Fingers crossed for an increase in value

Shaun Brownell

a year ago
Positive: Professionalism, Responsiveness

Extremely professional services. would highly recommend.

Response from the ownera year ago

Many thanks for leaving a review, absolutely our pleasure to assist.

Carolyn Renison

3 years ago
Thank you so much, Tim, for your clear and straightforward advice. You’ve been really helpful.
Response from the owner3 years ago

My pleasure. Glad I could help

Martin Hooper

2 years ago
Very many thanks Tim. Short sharp and exactly to the point.
Response from the owner2 years ago

My pleasure

Omologato

3 years ago
Absolutely brilliant service – 110% would recommend.
Response from the owner3 years ago

It was my pleasure to assist, I do enjoy “educating” insurers as to their legal liabilites and the cost associated should they dither in their claims handling process, For some reason they obtain “clarity” in what they need to do when i get involved. 🙂

Cyril Peter

2 years ago
Great advice truly appreciated. Thank you Tim
Response from the owner2 years ago

My pleasure.

Jason Ellen

2 years ago
Excellent knowledge and advice. Would recommend fully.
Response from the owner2 years ago

Much appreciated, Always happy to provide independent impartial and factually correct advice.

shaun isidore

2 years ago
Positive: Professionalism, Quality, Responsiveness, Value

one man that does make and difference we need more like him

Response from the owner2 years ago

Many thanks, I have a goal, nothing will sway me from my path of fighting insurers and helping both Consumers and vehicle repairers in obtaining the correct outcomes.

kurt dreslin

2 years ago
Thanks for your help Tim!!!
Response from the owner2 years ago

my pleasure.

Mark Ormerod

2 years ago
Positive: Professionalism

Fantastic service.

Response from the owner2 years ago

My pleasure, I like to educate and inform vehicle repairers on how to over come the obstacles insurers place in front of them.

s d

11 months ago
Positive: Professionalism, Quality, Responsiveness, Value
Response from the owner11 months ago

much appreciated.

Simon s

Response from the owner3 years ago

many thanks for you review.

john key

2 years ago
Response from the owner2 years ago

Many thanks for the five stars!

jonathan halsall

2 years ago
Response from the owner2 years ago

Many thanks, Glad to assist.

Tim Kelly

Tim is a highly qualified Independent Engineer with over 20 years experience as an Engineering Assessor of damaged vehicles.

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